Listen to what is really being asked for and think about who
it is that is doing the asking.
Check who can offer to do that service. Can you make a good
Think about whether people will get on.
Do all the people involved know what is expected of them?
Are they agreed on a day, time and place?
Have you done some basic safety checks?
Is there any equipment involved (car, lawnmower for example)?
Is it all in good working order and well-maintained?
Is the person asking for help vulnerable or at risk in any
Is there anything that might cause a problem?
Have all the details been recorded?
Some people are understandably nervous about having strangers
in the house so if you have any doubts on any of these
questions then the exchange should only go ahead with support
from another time bank member who the person knows.
A note on health and safety
You need to think about basic health and safety issues
whatever the size of your time bank. You need to be aware that
both individuals and groups can be held responsible in law for
Do you know what to do if things go wrong?
Who needs to be told immediately?
What needs to be recorded?
What support do the people involved need?